How long will my order take?
Can my product be washed?
All of our products are CUSTOM MADE and we can not accept returns/exchanges or offer refunds for any Kozy Korner products. we appreciate your understanding. If there is a problem with the quality of the product please email within 7-day's of the delivered date. Please include contact info, a photo of the issue/product and a brief description of the problem and we will assess an acceptable solution on a case by case basis. We will not review any exchange/request after the 7-day window. The shipping fee is non-refundable. Customer is responsible for paying all return shipping fees, if your request for return is accepted.
We appreciate your business and hope you come back to shop again!
F A Q's
For all blankets, pillows and other knitted products considered "Available Now" please allow 3 - 5 days for processing and then the order will be shipped out. For all blankets, pillows and other knitted products considered "Custom Order" please allow 5 - 7 days for processing and then the order will be shipped out. You will receive notification once the item has been accepted by USPS and a tracking number is generated.
Once the package has shipped and you have received your tracking number, Levi's Kozy Korner is no longer in control of the order or delivery delays or the package goes missing while in transit, contact the carrier.
Please make sure to add a valid email and phone number. If there are any questions regarding your custom order and specifications, a member of our team will contact you. If we cannot reach you, this may cause delays with your order. If after 3 unsuccessful attempts to contact you, the order will be canceled and 50% of the total price will be retained and the other 50% will be refunded to the selected method of payment.
Chunky chenille yarn is 100% vegan, polyester and super soft. This yarn is light and offers unbeatable warmth: It is washable and care instructions are provided in each order. All of the puff balls are vegan and no animals were harmed or used.
If you have a top load washer, it is recommended that you hand wash with water and lay flat to dry (air dry). Front load washer: It is recommended that you wash product in a garment bag. If you do not use a garment bag, then you risk damaging the product.
Machine wash separately with cold water. Gentle quick cycle and tumble dry low. Do NOT use bleach or products that contain bleach.
*Pom pom's are removable for washing. All tassels and fringe are not*